Box Office Information

ADA-accessible seating is located on the Orchestra level, as marked on the map above.

All Loge and Upper Balcony seating require taking stairs. We do not have an elevator in our 1891 historic building.

Spaces marked with wheelchair symbols on the seating chart are platforms designed to accommodate wheelchairs. They are reserved solely for ADA seating (available online, in person, or by phone) until the rest of the auditorium is sold out, at which point they may become available for general sale. Please note that when those spaces are made available for general sale, seating is in folding chairs.

An accessible restroom is available on the main floor of the building, off of the salon to the House Left side of the lobby.

Please contact the box office at any time with questions or to alert us to your accessibility needs. We strive to make your visit convenient and comfortable.

Contact: boxoffice@aomtheatre.com or 413-584-9032 x105. Our box office hours are Tuesday-Friday 3pm-6pm and one hour before each ticketed performance.

Tickets and service fees are non-refundable.

• Paper or e-tickets are accepted at the door. Scanners will not accept photos of tickets.
• For most events, the taking of pictures or the use of recording devices is prohibited. Please inquire with the Theater Manager or Front of House management regarding a specific event’s recording policy.
• As a courtesy to our patrons and artists, latecomers will be admitted at the discretion of management. For assigned seating shows, latecomers may be seated in an alternate location so as not to disrupt the performance.
• All programs are subject to change.

As a non-profit entity, the Academy strives to keep the cost of our tickets as low as possible. We appreciate your support as we continue to provide convenient box office services and keep your community theater a vibrant venue. Service fees are applied per ticket to ALL transactions, including purchases by phone and in person. We charge service fees on each ticket sold to help maintain this historic theater and support the staffing and running of the box office.

The Academy of Music is pleased to be participating in the Card to Culture program by extending discounts to EBT, WIC, and ConnectorCare cardholders. Discounts include:

• EBT: A collaboration between the Mass Cultural Council and the Executive Office of Health and Human
  Services’ Department of Transitional Assistance. See the full list of participating organizations online.
• WIC: A collaboration between the Mass Cultural Council and the Department of Public Health’s WIC. See the full list of participating organizations online.
• ConnectorCare: A collaboration between the Mass Cultural Council and the Massachusetts Health Connector. See the full list of participating organizations online.

1. All Academy of Music produced productions will participate.
2. Renters will have the option to participate in these initiatives or not participate when they rent the Academy of Music
3. 10 tickets will be available for each performance participating in Card to Culture
4. $10 each with a limit of 4 tickets per EBT card; Subject to availability and best available seating. All additional fees are waived.
5. EBT tickets are not able to be purchased online and must be purchased in person or over the phone. Cardholders will be required to show card at the Box Office when picking up tickets.

The Academy of Music offers Gift Vouchers! These can be purchased over the phone or in person during our regular box office hours.

They can be redeemed however you purchase tickets, even online!

For more information, please reach out to boxoffice@aomtheatre.com or call/visit the box office Tuesday through Friday 3pm to 6pm.

When purchasing tickets online, please take a minute to ensure you are on the Academy of Music Theatre’s OFFICIAL website, https://aomtheatre.com/

The number of ticket resellers and fake ticket websites has grown exponentially over the last decade, and some of these sites look very official. Buyer beware: if you find yourself on a reseller or fake ticketing site, there is a good chance you will pay far more for tickets than their face value. In some cases, you could actually receive fake tickets. In addition, if we don’t have your contact information connected to your ticket, we can’t notify you of important changes or potential cancellations.

If you ever have a question about the nature of the ticket site you are on, please, feel free to contact our box office directly before making the purchase.

Masks are strongly recommended for patrons. More info on our current health and safety guidelines can be found HERE.

If you have tested positive for COVID-19, please do not come to the theater.

Contact the Box Office at 413-584-9032 ext 105 to learn what to do.